Privacy Policy

When you submit a wholesale inquiry, place an order, or contact us, we may collect information you voluntarily provide, including:

• Your name
• Store or business name
• Email address
• City and state
• Products, locations, or designs you are interested in
• Any other information included in your message

Our website and service providers may also collect limited technical information automatically, such as your browser type, device type, IP address, pages visited, and general interactions with the website. This information may be collected through standard server logs, cookies, or similar technologies.

We may use your information to:

• Respond to wholesale inquiries and other messages
• Provide wholesale pricing, product information, and lead times
• Communicate about potential or existing business relationships
• Process and fulfill orders
• Provide customer service
• Maintain, secure, and improve our website
• Comply with legal obligations and protect our rights

Submitting an inquiry does not automatically subscribe you to promotional marketing emails. If we offer a marketing email list, we will provide a separate way to subscribe and an option to unsubscribe.

We may share information with service providers that help us operate our website and business, such as website hosting, email, order-processing, payment-processing, analytics, and other technology providers. These providers may access information only as necessary to perform services on our behalf.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, prevent fraud or misuse, protect our rights or safety, or complete a business transfer.

We do not sell personal information for money.

We retain personal information for as long as reasonably necessary to respond to inquiries, maintain business and order records, provide customer service, comply with legal obligations, and resolve disputes. Information that is no longer reasonably needed may be deleted or anonymized.

We use reasonable administrative and technical measures intended to protect personal information. However, no website, email system, or method of electronic storage can be guaranteed to be completely secure.

You may contact us to:

• Ask what personal information we maintain about you
• Request that inaccurate information be corrected
• Request deletion of your information, subject to legal or legitimate business recordkeeping requirements
• Opt out of promotional communications

To submit a privacy request, email hello@northarrowco.com. We may need to verify your identity before completing certain requests.

Our website may contain links to third-party websites or use services operated by other companies. Their privacy practices are governed by their own policies, and North Arrow Co. is not responsible for their websites or privacy practices.

Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our website, please contact us so we can review and delete it where appropriate.

We may update this Privacy Policy as our website or business practices change. The updated version will be posted on this page with a revised effective date.